Our expert support and consulting staff provide a comprehensive and encompassing service to get your new CostCon system up and running. The project is typically spread over a few months and includes:

Scope

Scope

We undertake a detailed scoping analysis to understand how we can bring across as much core information from your current systems and what will be required to train and assist your accounting and PM/QS staff in using CostCon.

Installation

Installation

We will work with your IT provider to install CostCon on your network and set-up the remote support mechanism.

Integration

Integration

We will work closely with your accounting and QS staff to extract the necessary core data from your existing systems and import that into your new CostCon system. We have an extensive kitbag of tools to map information from common accounting and jobbing systems – this means you don’t have to re-enter information into CostCon.

Format

Format

Back at our office, we will set-up your new CostCon database with the required Company/Division/Cost Centre structure, the agreed back costing and job management structures and your supplier and customer records.

Training

Training

At the agreed cutover point, we will undertake the basic training including: CostCon basics, Accounting functions and Job Management. Training is typically spread over a number of weeks. The training is a mix of “group instruction” and one-on-one individual assistance.

Review

Review

At around three months of use, we’ll sit down with your management team and review the reporting options and tailor the format to suit your reporting requirements.

We understand that introducing a comprehensive new system is a significant undertaking for any business. Our expert consulting team, who are undertaking these projects all the time, are therefore not only focused on the technical aspects of the process, but ensuring your staff are comfortable and confident in moving to the new system.

CostCon’s experienced support and consulting staff provide comprehensive ongoing support of your CostCon system. When you call the 0800 number you are talking to staff that know what they are talking about. Our well thought out support and consulting staff are spread across our Auckland and Christchurch offices.

The monthly support fee covers three core support functions:

Access to the 0800 support line via phone or email.

We provide 1-2 software updates per year. We have an active R&D programme and are adding new functions on a regular basis.

Ongoing compliance with new operating systems – our development staff are continually working to ensure that your CostCon software is up to date and works with the latest desktop and server software operating systems.

The monthly support fee doesn’t cover extra training for new staff, consulting assistance, or technical assistance for your IT provider. However, these services are available and our consulting staff can either cover these tasks off remotely or via onsite training.

Remote Support Access: To provide a highly responsive service, we require a secure remote support connection to your site. Our preferred method of connectivity is via TeamViewer™

Email:
support@costcon.co.nz

Phone:
03 977 4569 or
0800 462 662

Post:
PO Box 80003
Riccarton, Christchurch, New
Zealand

Courier:
Suite 3, 21 Leslie Hills
Drive, Riccarton,
Christchurch

Contact us today for a demonstration

0800 462 662